TQM refers to
an integrated approach by management to focus all functions and levels of an
organization on quality and continuous improvement. Over the years TQM has become very important for
improving a firm's process capabilities in order to achieve fit and sustain
competitive advantages. TQM focuses on encouraging a continuous flow of
incremental improvements from the bottom of the organization's hierarchy.
TQM is not a complete solution formula as viewed by many
not solve managerial problems, but a lasting commitment to the process of